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Serving the Upstate South Carolina Community


Frequently Asked Questions

Have questions? We’re here to answer them. Select a category below to explore our frequently asked questions and find all the answers you need.

  • Electrical

    • Where does Staten offer electrical services?
      Electrical services are exclusively offered in Greenville, South Carolina.
    • What should I do in the case of a power outage in my home?

      Check if the outage is widespread in your area. If not, check your circuit breakers and reset them if necessary. If the issue persists, contact Staten for a professional assessment.

    • Are electrical services available for non-emergency issues?

      No, electrical services by Staten are only available for emergency situations. Contact us immediately for urgent electrical problems.

    • Are there any warning signs of an impending electrical failure in my home?

      Warning signs include flickering lights, burning smells, tripped circuit breakers, and frequent power surges. If you notice any of these signs, contact Staten immediately for an assessment.

  • Air Conditioning

    • What air conditioning services does Staten offer?
      We specialize in air conditioning services, including inspection, installation, maintenance, and repair.
    • Can Staten help improve my air conditioning system's energy efficiency?
      Yes, Staten offers services to enhance the energy efficiency of your air conditioning system. Schedule a consultation for personalized solutions.
    • What are common signs that my air conditioning system needs repair?
      Signs include warm air blowing from vents, unusual noises, increased energy bills, and uneven cooling. If you notice any of these, contact Staten for a thorough inspection.
    • Can I install a new air conditioning unit myself?
      It’s strongly recommended to have a professional install air conditioning units to ensure proper sizing, installation, and compliance with safety regulations. Staten’s experts are here to help.
  • Heating

    • What heating services does Staten offer?
      We provide expert heating services, including furnace inspection, installation, maintenance, and repair.
    • Is Staten available for heating emergencies during weekends and holidays?
      Yes, Staten is available 24/7 for heating emergencies, including weekends and holidays. Call us for immediate assistance.
    • How often should I schedule a furnace inspection?
      It’s recommended to schedule a furnace inspection annually, preferably before the winter season begins. Regular inspections ensure optimal performance, efficiency, and safety.
    • What can I do to maintain my heating system between professional visits?
      Change the air filters regularly, keep the heating vents unobstructed, and monitor for unusual sounds or odors. For more detailed maintenance tips, consult Staten’s heating experts.
  • Plumbing

    • What plumbing services does Staten provide?
      Staten offers a comprehensive range of plumbing services, including faucet installation and repair, water heater services, toilet installation and repair, and more.
    • How quickly can you respond to plumbing emergencies?
      Staten prioritizes plumbing emergencies and aims to provide swift responses. Contact us immediately for urgent plumbing issues.
    • How do I know if I have a water leak in my home?
      Signs of a water leak include increased water bills, damp or discolored spots on walls or ceilings, and the sound of running water when no faucets are in use. If you suspect a leak, contact Staten for a thorough inspection.
    • What should I do in case of a plumbing emergency before professionals arrive?
      In the event of a plumbing emergency, turn off the water supply to the affected area if possible. For major emergencies, it’s crucial to evacuate the premises and call Staten for immediate assistance.
  • General

    • Can I get a quote for your services?
      Absolutely! You can request a quote by contacting us directly or using the online quote request form on our website.
    • What areas do you serve?

      We primarily serve Greenville, South Carolina, and the surrounding areas in Upstate South Carolina, including:

    • Do you offer financing options?
      Yes, we offer financing options through Synchrony. Learn more about our financing options here.
    • Do you offer emergency services?
      Yes, we provide 24/7 emergency services to address urgent issues promptly and efficiently.
    • How do I schedule a service appointment?
      Scheduling a service appointment is easy. You can call our office, or via the convenient contact form on our website.
    • What types of payment do you accept?
      We accept various payment methods, including credit cards, checks, and online payments. Contact us for more details.